Do not work with unresponsive real estate agents
There are two kinds of real estate agents it seems like – responsive real estate agents and unresponsive real estate agents. Being responsive is critical in this business because everything is highly time sensitive. Most real estate agents may not be perfect with details and knowledge in every information, but with prompt communication, issues are almost always addressed correctly before any repercussion. There are so many issues to be dealt with and communicated about promptly in real estate transactions, and it bothers me very much to work with unresponsive real estate agents who treat emails like telegraphs and who wouldn’t devote time working on currently pending transactions because they are too busy to make “sales”.
Before hiring a real estate agent, you should test the agent’s responsiveness in its speed and thoroughness. Communication skills is what is going to make or break a deal. In today’s world, email communication counts about 90% of all communication throughout a transaction. Most people under 50 prefer to use emails to be more accurate and thorough. Moreover, emails afford continuous stream of communication whereas with phone calls, it’s perceived as awkward to keep calling the person as you become aware of new issues every half an hour and want to communicate that continuously so things become address and resolved. With most of my clients, I normally talk to them on the phone for the first couple of times, and then everything switches to emails. All the documents can be signed via DocuSign, which clients can sign it by simply clicking on it after opening the document in the email inbox. So emails are lifelines for real estate agents and I treat this almost as an instant messenger.
A lot of real estate agents are busy. Some top producing realtors are listing agents who devote half of their day solely on making sales. Many of them have a supportive team who coordinates and communicates throughout the transaction as things become time sensitive and the principal agent/broker cannot respond right away. Some of them, however, may be too cheap to hire assistants to handle transactions and it can be a huge burden to be prompt and responsive in every stream of communication. You as a buyer or seller, must make sure that you will be receiving the service that you deserve from your realtor by testing how responsive they are and how much time they will devote to your business. It can be tricky to determine who is truly responsive because some realtors will be very responsive up until you are under contract. Then they will leave you in a ditch and you won’t hear from them much as you anxiously await their emails.
I respond to all my inquiries in a light speed. This means that often I have no life and am always busy but I believe in providing quality services that the last thing I want out of my clients is for them to wait and worry when I can just send an extra email or two to make sure I get them what they need. Clients deserve their information when they need it. Gordon Ramsey says if you can’t handle the heat, get of the kitchen (with some f words). Same goes to realtors who can’t handle the pressure and duty of communication.